Supply Chain Integration at a leading TV manufacturer
One of leading manufacturers of consumer durables in India, the company was faced with increasing competition from Multinational companies that were setting up their manufacturing bases in the country. While the Company’s product was well accepted in the market, the cost of ownership for the customer was high due to large inventory holding within the supply chain.
       
Kaul Associates was approached by the company to study the existing manufacturing architecture, the supply chain network and recommend improved process that would increase the velocity in their manufacturing plant as well as the supply chain.
       
Initial Study
Study of the current process revealed that
The actual sales varied widely from the sales forecast; the variation was as much as 50% of the plan in many of the high end products where as in the low end products the sales often exceeded the forecast leading to stock outs.
Many of the high valued components were imported and the lead times were as high as 90 days.
The planning was the push model with large batch size which often represented one month’s sales
       
Recommendations
Sales and operations planning to align all the key business functions in marketing, operations, R&D & Finance to one single operations plan prepared 3 months in advance and rolled over each month.
Collect daily feedback of sales from 37 distribution centres and use that to drive the manufacturing / shipping / program.
Implement CPFR for the entire supply chain.
Implement Lean in all manufacturing plants.
   
Results
Parameter
Before
After (18 months)
1. Inventory Turns
6
18
2. Order-to-DeliveryLead Time
35 days
3 days
3. Output / employee / month
32
96
4. Supplier Quality
~ 20 K PPM
1 K PPM
5. Delivery
65% on time
95% on time
6. Product availability -Customer service levels
60%
90%
7. Process defects
Reduced by 50%
8. Customer Complaints
Reduced by 50%